FAQ

Frequently Asked Questions

Find helpful answers about disposable gloves, medical supplies, bulk orders, shipping, returns, certifications, and custom product support.

What is AOL (Acceptable Quality Level) and how is it measured?

AOL measures defects per 1,000 gloves. Lower AOL = higher quality. Medical gloves follow ASTM D3577 standards. We meet or exceed all requirements.

What does 'powder-free' mean and why does it matter?

No cornstarch powder coating. Better for sterile environments, reduces allergic reactions, prevents contamination. Most medical and food service require powder-free.

What materials are used to make disposable gloves?

Nitrile (durable, latex-free), Vinyl (budget-friendly), Latex (excellent feel, not for allergies), Polyethylene (economical). Each has different protection levels.

How do I choose the right glove for my application?

Think about industry, material (nitrile/vinyl/latex/polyethylene), thickness, and special features. Our team can recommend based on your needs.

What's your return and refund policy for bulk orders?

30-day return window if unopened (10% restocking fee). Damaged/defective items replaced free. Report within 48 hours with photos. Email support@safeshieldsupplies.ca.

What's your shipping timeline and can you accommodate urgent orders?

2-5 business days standard. Rush processing (same/next day) available. Expedited shipping to major Canadian cities. Contact us to confirm.

Do you offer bulk discounts and custom orders?

Yes. Volume discounts, flexible quantities, custom mixes, dedicated support. No minimums. Email sales@safeshieldsupplies.ca for pricing.

How do I set up a recurring/standing order for my facility?

Contact sales@safeshieldsupplies.ca with products, quantities, and frequency (weekly/monthly). Lock in pricing 6-12 months. Usually 5+ cases/month minimum. Dedicated account support.

What is the difference between medical examination and industrial grade gloves?

Medical = ASTM D3577 certified, strict sterility, biocompatible. Industrial = durable, puncture-resistant, may include cut-resistant ratings. Different standards for different jobs.

Can I request a custom product mix for my bulk order?

Yes. Mix glove types, colors, sizes, or add masks/aprons/gowns. No minimum. Custom orders take 3-7 days. Email sales@safeshieldsupplies.ca with your mix.

What industries do you serve and can you support specialized applications?

Healthcare, food service, industrial, labs, janitorial. Chemical-resistant, food-contact, medical- grade, cut-resistant options. Custom solutions available. Email us your needs.

Are your products certified? What standards do they meet?

Yes. ASTM D3577 (medical), ASTM D6319 (cut-resistant), Health Canada approved, ISO 11193, FDA compliant for food contact, CFIA approved. Certificates available on request.